Being Chosen Based on Your Reviews
You're a 4 out of 5 stars, Coach. Congratulations. But is that good enough?
I’m looking for a refrigerator, and the one I think I want is showing this summary of it’s reviews from people who bought it.
109 out of the 177 reviews came in with glowing 5-star reviews. It averaged 4 out of 5 stars, overall. And, 83% of the people who bought it would recommend it.
So why does my mind focus on the 17% who wouldn’t recommend it, and the…
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